Please read it completely before contacting us about a missing order. Lost orders are very rare and we remain responsible for your order until you receive it. You should first check whether we've dispatched it to you. An envelope icon next to the order will show that it has been despatched and if you hover over it with your mouse you will see the date of dispatch.Postmen and women may also leave parcels with neighbours. If they are unable to deliver your postman or woman will often leave a'sorry you were out' card however these are not always available and can easily be lost or misplaced. What to do if your item has not arrived when expected. We will need to have confirmation of. You agree to return to us, any replacement items which subsequently turn up. We regret that we cannot track your order unless we have this information. Where you have confirmed in writing that your item has not been received and the above information has been provided we will arrange a replacement item. Sadly instances of fraud are on the increase. The cost of fraud has to be passed on to all buyers in the form of higher costs. Occasionally though, we know you may want to return items. Please read the following policy before returning an item. Please do not return the item until you have heard from us. Normal wear and tear caused by use in accordance with the operating instructions e. Blades, brushes, belts, bulbs, batteries etc. Use of the product for anything other than normal domestic purposes. Change or modification of the product in any way.
Repairs or alterations carried out by parties other than FS-Supplies Ltd or its authorised repair agents. Claims, other than the right to correction of faults with the product covered by these conditions. Slight deviations from the specification that do not affect the functionality of the product.
Write to us: FS-Supplies Ltd, 44 Standard Road, London, NW10 6EU.